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CSD adds Zoom to suite of video conferencing tools

Computing Services has made Zoom available to University staff and students, adding to the suite of video conferencing tools available to aid remote working and teaching.

Zoom is an application which allows users to conduct video conferences and events online with multiple users.

While Microsoft Teams remains the University's preferred video conferencing tool, CSD recognises that it might not always be suitable in the variety of scenarios where video conferencing is required. For this reason, Zoom is now available as a complementary service.

The University has acquired an education licence which provides our staff and students with a number of features not available in free, personal licences. These features include cloud recording, break-out rooms and multiple screen-sharing.

Over the last month, a number of departments have set up Zoom accounts to conduct various working and teaching activities. As a result, in order to protect existing teaching commitments in the last few weeks of teaching, we are adopting a phased approach to the roll-out of this service.

Phase 1: now until 15 May
Zoom is now available to all University members via https://zoom.liverpool.ac.uk. Users accessing Zoom via the app (on desktops or on mobile devices and tablets) will use the "Sign in with SSO" box to log in. You'll need to enter a domain name before signing in. When prompted, enter
liverpool-ac-uk (you will see .zoom.us automatically added in the field)

Familiarise yourself with the login instructions: https://liverpool.service-now.com/sp?id=kb_article&sysparm_article=KB0011854

During this time, departments who have scheduled teaching commitments will continue to use their current Zoom accounts to conduct their activities.

Phase 2: 18 May onwards
Once teaching has been completed, all Zoom accounts set up with University email addresses will be absorbed into the University's education licence. From this point onwards, all you will need to use the University's Zoom licence is your MWS username (in the format username@liverpool.ac.uk) and password; no domain names, no separate accounts - just seamless integration.

* How do I use Zoom?
Basic instructional materials for Zoom, including how to log in, how to manage the settings of your meeting, and more, can be found in the CSD Knowledge Base: https://liverpool.service-now.com/sp?id=search&t=kb&q=zoom

Whilst we will endeavour to support staff and students, we recommend that those making use of this new service also tap into the instructional and training materials available from Zoom: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

* I already set up a Zoom account with my University email address - what now?
You can still use Zoom as you have before, using the details you signed up with, and we recommend doing so if you have meetings or teaching activities already scheduled.

* Using Zoom securely
We have provided detailed advice on how to keep your Zoom meetings secure, ensuring uninvited guests cannot access your event: https://liverpool.service-now.com/sp?id=kb_article&sysparm_article=KB0011871


CSD Service Desk
https://servicedesk.liverpool.ac.uk
Computing Services Department
30/04/2020